1. Scope and roles
Omnentra, Inc. ("Omnentra," "we," "us," or "our") operates omnentra.com and related workflow automation services (the "Service"). This notice applies to website visitors, business account users, and individuals whose information is processed through a customer's workflow.
When a business customer determines why and how its own customer information is processed, that business is the controller and Omnentra acts as its processor or service provider. The business remains responsible for lawful collection, notices, consent, and instructions.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account and contact data | Name, business email, company, role, and account settings | You or your organization |
| Workflow data | Configuration, approved message content, recipients, scheduling, delivery status, and responses | Business customers and connected services |
| Transaction data | Plan, invoices, payment status, and processor identifiers; full card data is handled by the payment processor | You and payment providers |
| Technical data | IP address, browser, device, security events, pages viewed, and diagnostic logs | Browsers, devices, and infrastructure |
| Communications | Support requests, feedback, and privacy inquiries | You |
3. How we use information
- Provide, configure, secure, and support the Service.
- Run workflows on a business customer's instructions, including sending authorized communications.
- Authenticate users, process billing, prevent abuse, and maintain service records.
- Diagnose performance, improve features, and communicate service or policy changes.
- Meet legal obligations and protect users, Omnentra, and the public.
4. AI processing and sensitive data
When a customer enables AI-assisted personalization, Omnentra processes the minimum business context and message inputs needed to generate a result. Customers must review outputs appropriate to their use and may not submit sensitive information unless the Service expressly supports it and all required consent has been obtained. We do not use customer content to train general-purpose models unless the customer affirmatively agrees to a separately disclosed program.
5. Sharing and disclosures
Depending on the functions a customer uses, account and contact data, workflow data, transaction data, technical data, and communications may be disclosed to contracted infrastructure, communications, identity, payment, analytics, support, and AI providers that process it for specified services; to professional advisers; during a corporate transaction; or when legally required. These are the categories of personal information and third parties involved in those disclosures. We do not sell personal information or share it for cross-context behavioral advertising.
6. SMS and email
Business customers must obtain and document any consent required before sending automated SMS or email. Recipients may reply STOP to supported SMS programs and use unsubscribe controls in commercial email. Service and transactional communications may still be sent where permitted by law.
7. Retention and security
We retain information for the period needed to provide the Service, meet contractual and legal duties, resolve disputes, and protect the Service. Retention varies by data type and customer settings. We use administrative, technical, and organizational safeguards designed for the nature of the information, but no system is completely secure.
8. Privacy rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information; obtain a list of categories of third parties to which data was disclosed; opt out of certain targeted advertising, sales, or profiling; restrict or object to processing; and appeal a decision. Authorized agents may submit requests where law permits.
Delaware residents
Subject to the Delaware Personal Data Privacy Act and its exceptions, Delaware consumers may exercise applicable rights and appeal a denied request. We aim to respond within 45 days and may extend once by up to 45 additional days when reasonably necessary, with notice. Appeals will be answered within 60 days. We will not discriminate against you for exercising a right.
Submit a request or appeal to stripe@omnentra.com. We may verify identity and authority before acting. If Omnentra processes information only for a business customer, we may direct the request to that business. If an appeal is denied, our written response will explain how to submit a complaint to the Delaware Department of Justice.
9. Browser signals and third-party tracking
Omnentra does not currently sell personal information, use it for targeted advertising, or authorize service providers to use it for independent cross-site advertising. As a result, browser opt-out preference signals do not change the website's current behavior. If processing subject to a legally required opt-out preference signal is introduced, Omnentra will recognize that signal as required by applicable law and update this notice.
10. Children and international use
The Service is for businesses and is not directed to children under 18. We do not knowingly collect children's personal information through the website. Information may be processed in the United States and other locations used by service providers, subject to appropriate contractual safeguards where required.
11. Changes and contact
We may update this notice to reflect changes in the Service or law. Material changes will be posted with a new effective date. Privacy requests, appeals, accessibility requests, and questions may be sent to Omnentra, Inc. at stripe@omnentra.com.