These Terms of Service ("Terms") are an agreement between Omnentra, Inc. ("Omnentra," "we," "us," or "our") and the person or organization using the Service ("Customer" or "you"). By creating an account, subscribing, or using the Service, you agree to these Terms. You must be at least 18 and authorized to bind the business you represent.
1. Service
Omnentra provides configurable workflow automation for service businesses, including customer communications, scheduling support, activity reporting, and connected-service actions. Features may change as the Service improves. Beta or preview features may be limited, changed, or discontinued.
2. Accounts and security
You must provide accurate account information, safeguard credentials, restrict access to authorized users, and notify us promptly of suspected misuse. You are responsible for activity under your account except to the extent caused by Omnentra's breach of these Terms.
3. Subscriptions, billing, and cancellation
Before payment authorization, Omnentra will disclose the applicable price, billing frequency, usage allowance, automatic-renewal terms, and how to cancel. Paid workflows renew automatically until canceled, and you authorize the payment processor to charge applicable fees and taxes. Unless required by law or stated at purchase, fees are non-refundable after a billing period begins. You may cancel through the account controls made available to you or by contacting stripe@omnentra.com before renewal; cancellation will not require a materially more difficult process than enrollment. Access continues through the paid period. We will provide advance notice of material price increases as required by law.
4. Customer responsibilities
You control the recipients, timing, content, integrations, and lawful basis for workflows run on your behalf. You must:
- obtain and retain valid consent for calls, SMS, email, and other communications;
- honor opt-outs, suppression lists, and applicable quiet-hour requirements;
- comply with the TCPA, CAN-SPAM Act, state privacy and telemarketing laws, and industry rules that apply to you;
- provide accurate information and avoid deceptive, unlawful, harmful, or discriminatory content;
- review AI-assisted outputs before use when human review is appropriate; and
- avoid uploading sensitive or regulated information unless the Service expressly supports it under a written agreement.
5. Acceptable use
You may not use the Service to violate law or third-party rights; send unsolicited or abusive messages; distribute malware; gain unauthorized access; interfere with security; scrape or resell the Service; reverse engineer except where law permits; or use output to make prohibited high-impact decisions without appropriate safeguards.
6. Customer data and privacy
You retain rights in data you submit. You grant Omnentra a limited right to host, process, transmit, and display that data to provide, secure, support, and improve the Service as permitted by the Privacy Policy and any data processing agreement. Each party will comply with applicable privacy and security obligations.
7. AI-assisted content
AI-generated or assisted output may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing output and for decisions based on it. Omnentra does not guarantee uniqueness, legal compliance, or a particular business result.
8. Intellectual property
Omnentra and its licensors own the Service, software, documentation, and branding. Subject to these Terms, Omnentra grants you a limited, non-exclusive, non-transferable right to use the Service for internal business purposes during your subscription. Feedback may be used without restriction or payment, without identifying you publicly.
9. Third-party services
Integrations and external services are governed by their own terms and privacy notices. Omnentra is not responsible for a third party's service, availability, or independent acts. You authorize Omnentra to exchange data with the services you choose.
10. Suspension and termination
We may suspend access to prevent harm, address unlawful use, respond to nonpayment, or protect the Service. Either party may terminate for material breach that remains uncured after reasonable notice, except immediate action may be taken for urgent security or legal risk. Provisions that should reasonably survive will survive.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." OMNENTRA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OPERATION, MESSAGE DELIVERY, OR A PARTICULAR RESULT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OMNENTRA'S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.
13. Indemnity
You will defend and indemnify Omnentra from third-party claims arising from your content, recipients, consent practices, unlawful use, or violation of these Terms, subject to prompt notice and reasonable cooperation.
14. Governing law and disputes
Except where mandatory law provides otherwise, Delaware law governs these Terms without regard to conflict-of-law rules. The state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.
15. General
These Terms and referenced policies are the entire agreement for the Service unless a signed order or agreement says otherwise. Neither party may assign the agreement without consent, except in connection with a merger, reorganization, or sale of substantially all assets. Failure to enforce a term is not a waiver. Invalid terms will be narrowed or severed. Notices may be sent electronically.
16. Contact
Questions about these Terms may be sent to stripe@omnentra.com.